Read more about the article The Customer Forum: customer engagement in the Scottish water sector
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The Customer Forum: customer engagement in the Scottish water sector

The Customer Forum was set up in September 2011 with three aims: to work with Scottish Water on a programme of customer research; in the light of this to understand and represent customer priorities to Scottish Water and to the Water Industry Commission for Scotland (WICS); and to seek to secure the most appropriate outcome for customers in the Strategic Review of Charges. In October 2012 the Forum was additionally asked to seek to agree a Business Plan with Scottish Water, consistent with Ministerial Objectives and with guidance notes that WICS would provide.

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The abstractions regime: Discovering the value of water. Presentation to Cave review of competition and innovation in water markets

PRESENTATION TO CAVE REVIEW OF COMPETITION & INNOVATION IN WATER MARKETS UNIVERSITY OF WARWICK 9 JULY 2008

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Read more about the article Competition in the provision of water services: Executive summary
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Competition in the provision of water services: Executive summary

Our main conclusion is that competitive discovery processes have potentially very important roles to play in the water sector, particularly at the wholesale level, where we know that we know relatively little about the economic value of water, including its spatial and temporal variations, and how to use it most wisely.

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Read more about the article Competition in the provision of water services: Full report
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Competition in the provision of water services: Full report

This Report is published as a contribution to the current debate in the UK on the prospects for the development of competition in water, sewage and sewerage services (henceforth abbreviated to ‘water services’), and on the forms that such competition might take. It does not seek to cover all aspects of relevant policy in the sector, but rather focuses on a number of key issues, concepts and trade-offs that appear to be of central importance for policy development.

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The regulation of water public services in France

In France, the debate on regulation of public services often excludes the water sector, one of the few sectors not affected by post-war nationalisation. The industry is decentralisied, with quality and price placed on the large number of communes. The 1990s saw increasing social demands in favour of better regulaton.

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Regulatory risk and cost of capital: summary of views of interveiwees

Between July 1995 and January 1996 a series of one-to-one reviews were carried out with all the regulatory bodies, seven investment analysts, five companies each in the electricity and water industries, British Gas (BG), British Telecom (BT and British Airports Authority (BAA). Issues focused on the sources and nature of risk, the cost of capital and other pressing concerns of interviewees. This document provides a summary of the views expressed.

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